At Lady Bamboo’s, we use a variety of eco-friendly materials, including recycled banners from events and marketing campaigns, used denim, factory-rejected fabrics, and plastic bags. Additionally, we offer products crafted from natural materials like straw and cotton, sourced from artisans in Southern Vietnam.

Once your order is confirmed, it will be processed within 1-2 days. For domestic shipments within the USA, delivery typically takes 5 to 10 days. For international shipments, delivery time varies depending on your location, and it may take up to 15 days during public holidays.

Yes, we ship internationally! Domestic shipping within the USA is free, while standard international shipping rates apply for orders outside the USA. Please note that delivery times for international orders vary based on the destination.

We have a 28-day return and exchange policy. If you are not satisfied with your purchase, you can return or exchange it within 28 days of receiving the product. Please note that taxes, duties, and shipping costs are non-refundable.

Yes, you can include a personalized message with your order. At checkout, you can tick the box labeled “Add a note to your order” to write a message for the recipient. If you opt for our gift-wrapping service, the message will be included with the wrapped gift. If you choose not to add gift wrapping, we will still include your message at no additional cost.

We accept a variety of payment methods, including major credit and debit cards (Visa, MasterCard, American Express), PayPal, and other secure payment options. For more details on payment methods, please refer to our Payment Methods section.

After your order has been processed and shipped, you will receive a confirmation email with a tracking number. You can use this number to track your package through the carrier’s website. If you have any trouble locating your tracking number, please contact us, and we’ll be happy to assist you.

We recommend gentle handwashing and avoiding strong detergents or bleach. For products made from recycled banners and recycled plastic bags, simply wipe the surface with a damp cloth. Always dry your items in a cool place, and avoid using washing machines and driers to maintain their quality. Avoid direct exposure to sunlight for prolonged periods, as this may cause the colors to fade. For items made from natural straw and cotton, keep them in a cool, dry place when not in use.