At Lady Bamboo’s, we want you to be completely satisfied with your purchase. If for any reason you’re not happy with your order, we offer a 28-day return and exchange policy.

Returns:
You have 28 days from the date of receipt to return any items for a refund. Please ensure that the items are in their original condition, unused, and with all tags attached. Unfortunately, we cannot accept returns for items that have been worn, used, or altered.

Exchanges:
If you wish to exchange an item, you may do so within the same 28-day period. Simply contact our customer service to arrange the exchange, ensuring that the item you wish to exchange is in its original condition.

Important Notes:

• Non-Refundable Costs: Please note that taxes, duties, and shipping costs are non-refundable. If you are returning an item, these costs will be deducted from your refund.
• Return Shipping: Customers are responsible for the return shipping costs unless the return is due to a defect or error on our part.
• Processing Time: Once we receive your returned item, please allow 5-7 business days for the refund or exchange to be processed. We will notify you via email once the process is complete.

If you have any questions or need assistance with a return or exchange, we are here to help you.

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